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FAQ’S

WHAT IS VIRGIN HAIR?
Virgin Hair is hair that is in its natural state. No chemical changes, no color, has not been processed. This means all the hair cuticles are healthy, intact, and flow in the same direction from the root to the tip. The cuticle is the outer layer of the hair strand and the structure is similar to the overlapping of shingles on a rooftop. Virgin hair is typically collected directly from a woman’s head, and as it is cut it is held in a ponytail to ensure no hair strands fall to the floor. Virgin hair will also last longer than non-virgin/Pack hair. Therefore, it can be reused, flat ironed, and colored.

HOW TO MEASURE THE LENGTH OF YOUR HAIR?
Hair extensions should be measured to the fall of the hair. Start 0 at the weft and measure to the ends of the bundle.

SHEDDING?
There may be minimal shedding after a wash or style. (Any company that pitches there is no shedding is not being honest) The best way to avoid shedding is by sealing the wefts.

HOW DO I SEAL MY WEFTS?
You can purchase weft sealant at your local beauty supply

HOW TO CARE FOR MY EXTENSIONS:
Treat them like your natural hair. Brush your extensions with a soft bristle or paddle brush. Co-wash your extensions every 2-3 weeks. Start from bottom to top after co-washing as a detangling method.n Let your extensions air dry. If you do blow-dry use a low heat setting; to avoid excessive heat. Then style as desired! All hair at JUST HAIR USA is virgin hair; which means that it must be treated as if it grew from your scalp. Avoid excessive heat and maintain as needed.

WHAT DOES CO-WASH MEAN?
Co-washing simply means conditioner washing. Most shampoo has sulfate, which is hard on your extensions as well as your natural hair.

CAN I COLOR MY NEW HAIR?
Our virgin hair extensions can handle a coloring process very well, however please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This will affect the overall look and feel of your hair. Chemical damage has no reverse button.

HOW MANY BUNDLES SHOULD I ORDER?
This depends on the style you want to achieve. Our bundles are very full. For a full sew in weave we recommend 3 bundles of hair. For lengths over 18”, we recommend ordering 4 bundles of hair. If you are purchasing a closure its 2.5 Bundles and a closure. For a frontal 3 Bundles and a frontal.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?

We have a standard 24 hour processing time prior to the shipment of all orders.
This processing timeframe is subject to change due to sales or holidays. The average time is 3-5 business days.

DOES JUST HAIR USA OFFER WHOLESALE?
We offer wholesale to salon and beauty supply store owners. For more information on becoming a wholesale partner, please leave your information in the contact section and we will respond to you within 24 hours.