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Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.

Order Processing

Our business hours are Monday through Friday from 9:00 am to 5:30 pm EST. All orders received before 4:00 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.

Product Availability

If any product is out of stock, unavailable or if we are unable to fulfill your order we will contact you immediately to find out if you are interested in a substitution. If a substitution is not acceptable you may cancel the sale in which case, we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice.


We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within 15 days from the date of purchase. If you feel you have received a defective item(s), you must contact us within 15 days from the date of purchase.

No refunds will be permitted. If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.

Shipping Delays

For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or an event it is best to order in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS. JUST HAIR USA is not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be noted when estimating shipping times. We trust USPS to deliver your package on time.